FAQ

Authentication and verification
2-step verification FAQ What is 2-step verification? 2-step verification, also known as two-factor authentication (2FA), is a security layer in additio...
Fri, 5 Jun, 2020 at 7:17 PM
Can I have multiple bitcoin deposit addresses?
We currently provide one deposit address per verified Armoney user. We can provide you a new one upon request.
Sun, 24 May, 2020 at 5:30 PM
How long does it take for a deposited bitcoin to appear in my Armoney Wallet?
Once deposited, you will be able to see this in the "Transactions" page usually within a few seconds, but you will not be able to sell/send these ...
Sun, 24 May, 2020 at 5:31 PM
I have withdrawn my bitcoin to another address, but the transaction status remains pending. Please help!
Depending on the amount of bitcoin you have requested to withdraw (above 5 BTC), our server may mark it as "pending" till the admin approves it. A...
Sun, 24 May, 2020 at 5:35 PM
Why is PAN card mandatory?
As all transactions occur between bank accounts, it is a self-regulatory requirement for us to know the sender/ recipient within a transaction. To comply wi...
Sun, 24 May, 2020 at 5:36 PM
Is my verification permanent?
Indian regulations require user verification once per year. We, therefore, may contact you requesting you to provide/update scanned copies of your PAN card ...
Sun, 24 May, 2020 at 5:39 PM
After selling bitcoin, how long does it take to receive my payment?
We need up to 1 working day to process your order while we do the payments in batches. Once processed, most payments are made via NEFT/RTGS which is usual...
Sun, 24 May, 2020 at 5:46 PM
I have given incorrect bank/ bitcoin details on my order, how can this be fixed?
Please contact support immediately, followed by a call on our customer care number with whatever amends that need to be applied to your order. Provided th...
Sun, 24 May, 2020 at 5:47 PM
Can I make INR deposit from different bank account?
No, the deposit should be made from your registered bank account ONLY through IMPS / RTGS / NEFT.  DO NOT deposit from third party wallets or third party a...
Sun, 24 May, 2020 at 5:49 PM